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FLIERS' RAGE

A Feeling of Entitlement Can Be a Source of Anger

By Linda S. Mintle, Ph.D.
Psychotherapist
Road rage can now be found even on airplanes; but where does it come from?


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By ground, by water, by air, it doesn’t matter how or where we travel these days, we’re bound to see a few displays of road rage along the way. Why? One reason is that people today feel “entitled” to disrupt any event – even a plane preparing for takeoff – if things don’t go their way. The popular culture gives permission and encourages this. Entitlement is a source of anger, and there is no place for anger-entitlement in a Christian life.

         

It doesn’t matter what major city you drive in, road rage is a disturbing reality on American highways. Forget driving. Get on a plane and fly to your next destination. In the air, you are far away from the crazy drivers who take their anger out on unsuspecting motorists, right? Wrong. The friendly skies are not so friendly these days.

Take the word of a pilot, who is also my neighbor. His reports of flaring sky-high tempers are becoming more frequent. His latest high adventure involved a frequent-flyer passenger who decided nobody could tell her what to do.

Armed with a platinum frequent-flyer card and a first-class seat, a businesswoman boarded the airplane. When the flight attendant asked her to move her bag out of the overhead compartment, the woman refused. The flight attendant calmly explained that the compartment was broken and storing anything inside was against FAA regulations.

The businesswoman was infuriated. How dare this young attendant tell her to move her things? As a platinum flyer, no one bossed her around. She loudly proclaimed her privileged status by swearing, yelling and demeaning the attendant.

My neighbor, the pilot, heard the ruckus. Opening the door of the cockpit, he told the woman to calm down and move her things. The businesswoman started in on the pilot and eventually took a swing at him. Hours later, after the police escorted the woman off the plane, the airplane finally took off. After watching this TV-like drama unfold, the passengers missed their connections and were delayed for hours. Why? One woman felt she was entitled to do things her way and not follow the rules.


The point of this unsettling story is that people lose their tempers over the most insignificant things and feel entitled to do so. Entitlement is a source of anger. We’ve become a society of people who lash out at others when someone or something annoys us. The popular culture gives permission and encourages this.


 

Professional athletes are allowed bad behavior because they are special and physically gifted. Actors can lash out and break the law because they entertain us and make a lot of money. People with power and influence can bend the rules to their advantage because they are movers and shakers. Entitlement is all around us. We watch it and learn moral lessons from it. Is it any wonder that someone flies off the handle when her pricey first-class seat is disturbed?

Entitlement is not a godly concept. We aren’t entitled to anything, but because Christ died for us, we can have everything we need. This is a fact that should humble us, not entitle us. There is no place for anger-entitlement in the life of a Christian. Yes, we get mad at people and things like everybody else, but our response should be different. We are to practice self-control and restraint.

The next time you are tempted to angrily “let someone have it” because you feel entitled, think about the message you send. Ask yourself if your response is Christ-like, and please, don’t get on my airplane!






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